Privacy Policy

1Introduction

TezLaxmi Software Solutions ("we", "us", "our", or "Company") operates healthcare software platforms and services. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our services, platforms, and websites.

2Information We Collect

We collect information you provide directly to us, such as:

• •Account Information: Name, email address, phone number, organization name, and login credentials
• •Healthcare Data: Patient information, medical records, appointment details, and billing information (as appropriate for your role)
• •Communication Data: Messages, inquiries, and support requests
• •Technical Data: IP address, browser type, device information, and usage patterns

3How We Use Your Information

We use the information we collect for the following purposes:

• ✓Providing, maintaining, and improving our services
• ✓Processing transactions and sending related information
• ✓Sending promotional materials (with your consent)
• ✓Responding to inquiries and providing customer support
• ✓Analyzing usage patterns to improve user experience
• ✓Ensuring compliance with healthcare regulations and laws
• ✓Protecting against fraud, abuse, and security incidents

4Data Security and Healthcare Compliance

We take the security of your data seriously, especially healthcare-related information. We implement:

• 🔒Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• 🔒Access controls and role-based permissions
• 🔒Regular security audits and penetration testing
• 🔒Compliance with HIPAA principles and Indian healthcare data protection standards
• 🔒Secure backup and disaster recovery procedures
• 🔒Audit logging of all access to sensitive data

5Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may disclose your information in the following circumstances:

• •To service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• •When required by law or in response to legal requests from authorities
• •To protect our rights, privacy, safety, or property
• •In connection with a merger, acquisition, or sale of assets

6Patient Data Protection

If you are a healthcare provider using our platforms to manage patient data:

• →You retain ownership of all patient data
• →We act as a service provider and are bound by your privacy obligations
• →Patients have the right to access, correct, and request deletion of their data (subject to legal requirements)
• →We maintain audit trails of all access to patient information
• →Data will only be used for purposes specified by you

7Cookies and Tracking Technologies

We use cookies and similar technologies to:

• •Remember your login information
• •Track your usage patterns to improve our services
• •Provide personalized experiences

You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our platform.

8Data Retention

We retain your information for as long as necessary to:

• •Provide our services to you
• •Comply with legal and regulatory requirements
• •Resolve disputes and enforce our agreements

Healthcare data is retained according to local regulations. After termination of service, you may request deletion of your data, subject to legal obligations.

9Your Rights and Choices

Depending on your location, you may have the following rights:

• ✓Right to Access: You can request a copy of the data we hold about you
• ✓Right to Correction: You can request we correct inaccurate data
• ✓Right to Deletion: You can request we delete your data (subject to legal requirements)
• ✓Right to Opt-Out: You can opt out of marketing communications
• ✓Right to Data Portability: You can request your data in a portable format

To exercise these rights, please contact us at contact@tezlaxmi.com.

10Third-Party Links

Our platforms may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

11International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.

12Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

13Data Breach Notification

In the event of a data breach involving your information, we will:

• ⚡Notify you promptly in accordance with legal requirements
• ⚡Provide information about the breach and steps being taken
• ⚡Offer support and resources to protect your information

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platforms and updating the "Last Updated" date. Your continued use of our services after changes constitutes your acceptance of the updated policy.